More impactful learning and smoother everyday life
Unigrafia is a partner to the higher education community when the goal is more impactful visualisation, more efficient learning and smoother everyday life. We design digital content and support services that free up time for what matters: science, teaching and insights.
CUSTOMER EXPERIENCE IS OUR WAY OF OPERATING
A good customer experience is not a separate goal, but the result of doing things properly. Clear processes, reliable schedules and a praised service attitude are part of our basic setup.
The recommendation index given by our customers is 78. It indicates that what we do works from their perspective and that the end result meets expectations.
A WELL-BEING WORK COMMUNITY IS VISIBLE TO THE CUSTOMER
We believe that excellent service is created by people who have the opportunity to succeed in their work. That is why we invest in job satisfaction, psychological safety and a fair everyday working life: we listen, we talk about workload in time and we uphold zero tolerance for inappropriate behaviour. When employees feel well and find their work meaningful, the customer experience is also at an excellent level.
How do we support the everyday life and learning of higher education institutions?
Our services are built around three complementary entities:
SUPPORT SERVICES
Publication and dissertation services, printing services as well as IT and AV expert services ensure that everyday life runs without unnecessary interruptions.
LEARNING DESIGN
Impactful content entities, engaging learning experiences and broadening training to support teaching and learning.
CREATIVE SERVICES
Through video production, streaming, information visualisation and graphic design, we create compelling stories and clear, accessible communication and teaching.
CUSTOMER AND OWNER UNDERSTANDING OF THE HIGHER EDUCATION COMMUNITY
Unigrafia is owned by four higher education institutions: Aalto University, Haaga-Helia, the University of Helsinki and the University of the Arts Helsinki.
This keeps us close to the everyday life and needs of higher education institutions. We understand the operating environment, processes and requirements from the inside and actively develop our services together with our owner-customers.
OUR VALUES
Choices in everyday life — in customer work, supervisory work and collaboration
- Responsibility: we take responsibility for customers, personnel, the environment and data security.
- Reliability: we keep our promises and operate transparently.
- Pioneering: we boldly develop new and existing solutions. We also ensure the ethical nature of innovations.
- Enthusiasm: we learn, share, support success and approach change professionally.
- Respect and equality: respect, equal treatment and zero tolerance for harassment.
- Flexibility: a solution-oriented approach and the ability to operate in changing situations.
